To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
To maximise all sales opportunities through selling techniques
To accept payment and give change to customers, including operating a till
To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
To actively gain customer feedback, passing information gained onto your line manager.
To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
To report health and safety issues to your line manager, including all accidents and near misses
To promote good safety habits and methods of work
To serve customers with hot and cold food and beverages on a counter during service times
To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements
To assist in the preparation of hospitality as required
To clean all work areas during and after use and remove all waste to the appropriate area
To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.
To maintain temperature records as required and to report any variance
To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies
To always look out for opportunities to develop our service
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
To prepare, produce and serve food to the brand standard applicable to the site/ unit
To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
To report health and safety issues to your line manager, including all accidents and near misses
To promote good safety habits and methods of work
To serve customers with hot and cold food and beverages on a counter during service times
To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements
To assist in the preparation of hospitality as required
To clean all work areas during and after use and remove all waste to the appropriate area
To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.
To maintain temperature records as required and to report any variance
To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies