Field Loss Adjuster
Manchester, East Midlands or Cambridge - Hybrid (2 days a week in the office)
Full Time, Permanent Position
Let's be brilliant for our customers
Join us as a Field Loss Adjuster, shaping exceptional customer experiences and driving success in Home, SME & Commercial claims, and visiting customers where additional support is required, including vulnerable customers and other ad-hoc visits in your designated area.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
What you'll be doing
Reporting directly to the Area Manager, you'll be overseeing Home, SME, and Commercial claims, conducting on-site customer visits, and evaluating digital evidence. You'll play a crucial role in supporting Public Relations opportunities linked to Surge Events and DLG responses for affected insured properties. Your dedication to exceptional customer service will reflect in outstanding Net Promoter Scores. Responsibilities also include surpassing key business metrics, managing and owning Home and Commercial claims, potentially retaining claims exceeding Delegated Authority, and identifying optimal claims settlement solutions. Compliance with company rules, collaboration with Disaster, Recovery and Restoration teams, and providing support for customer relations are also integral to the role. Additionally, you'll handle complaints, facilitate resolution, provide technical referrals, support subrogated recovery elements, and maintain relationships with operational areas. You will emphasise adhering to Consumer Duty principles, self-development, and managing business risks within the DLG risk framework.
What we're looking for
Proven experience in the insurance industry, preferably in a field based role
Knowledge of insurance policies, coverage limits, and claims processes
An understanding of current construction methodology
Located in and around Manchester, East Midlands or West Midlands, as this is where your customers will be based and your on-site visits will take place
Valid driver's license and willingness to travel to various locations as required
What we offer in return
We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
Generous 9% employer pension contribution
Annual company bonus of up to 10%
Company car
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Plus, many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com
Together, we're one of a kind
Hours: 35 hours (Monday to Friday, 9am to 5pm)
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