About the role
Financial Services Manager
Permanent
From £45,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Financial Services Manager and you'll be a big part of this.
Key responsibilities
Role Purpose:
Our financial services offering removes barriers to purchase, making it more achievable and affordable to improve homes to make lives better. The Financial Services team are responsible for a growing suite of payment propositions, driving overall customer consideration and choice for B&Q. This includes ways to pay instore and online such as gift cards, decorating cards for housing associations and other B2B stored value propositions, trade credit cards, consumer insurance and consumer credit accounts, offering interest-free, interest-bearing and buy-now-pay-later options. We work in a squad mentality, focussing on the right priorities and adapting accordingly, though this role will be taking responsibility for the performance and development of our portfolio of credit products, across consumer and B2B.
Required skills & experience
Key Accountabilities / Responsibilities:
Drive the development of the financial services propositions, with customer experience and opportunity for loyalty integration a priority.
Manage relationships across multiple 3rd party finance suppliers.
Responsible for coordination of all aspects of the proposition including but not limited to category management, training, marketing, retail operations, retail communications, legal and compliance.
Leverage insight from internal and external networks to keep abreast of key customer requirements, market conditions and trends.
Manage a small team who assist in the day-to-day running of the proposition.
Prioritise workstack and set clear expectations to stakeholders. Working with Financial Services peers in an agile manner, using tools such as Jira/Confluence to organise, prioritise, and track tasks and projects.
Specifically, this role will be managing our portfolio of credit propositions:
Lead on both our consumer and trade credit propositions, across all our channels, including supplier and stakeholder management.
Advise on and help implement an effective retail credit strategy, carefully balancing cost and business benefit, innovating ways to increase customer & commercial outcomes.
Ensure the success of key credit and payments KPIs and report to senior stakeholders.
Manage and track consumer and trade credit budgets on behalf of the business.
Manage and advise on FCA and credit compliance related requirements, including consumer duty, ensuring the safeguarding of our FCA licence.
Required Skills & Experience:
Experience in the financial services sector (ideally within a retail organisation) with good knowledge of the consumer credit market.
Understanding of the P&L of financial services propositions and how to balance cost and commercial benefit.
Extensive knowledge of FCA regulatory landscape and financial promotion principles, with a focus on Consumer Duty requirements.
Experienced managing suppliers on whom we're dependent for core customer services.
Track record of building exceptional relationships and using these to support the businesses objectives.
Ability to take current and future credit propositions and communicate them simply, to audiences at all levels, from senior management to store colleagues, engaging through storytelling.
Excellent problem-solving skills - able to break down complex problems into core components, identifying key drivers of performance.
Has demonstrated a customer-first' attitude through process improvement and the development of financial services customer propositions
What's in it for me?
As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.