FM Support Officer

Serco: HMP Dovegate, Uttoxeter, ST14 8XR

Permanent, Full Time

£21,960 per annum + Excellent Corporate Benefits Package

Here at HMP Dovegate, it takes a whole team of people to keep the facility safe, secure and in proper working order. Reporting into the Facilities Manager, you will work alongside a team of multi-skilled engineers within the Facilities Services team. As our new Escort, you will enable Contractors to perform tasks within the establishment in a safe and secure manner, ensuring that all Contractors and their tools are accounted for and managed securely at all times, and that all work meets regulations.

As this role forms part of our Facilities Management Team, you will be required to cover nightshifts and occasional weekend work as required and it is important that you are physically fit due to the physically demanding nature of the role. Working in Custodial, it is an intensely pressurised environment so you must also be confident in your ability to communicate effectively, with a high level of customer service skills. Other key duties include:

• Assisting in multi trade support of other members of the FM team in completing related routine maintenance and repairs but within the capabilities of their ability, experience and training.

• Taking responsibility for external areas - carrying out regular inspections, ensuring they are kept free from litter and are clean and presentable.

Overall, this is a fantastic opportunity for someone who enjoys working in a team and taking pride in what they do as we are a tight-knit and supportive unit within the Prison. 

What you'll need to do the role

We are looking for someone who has previously worked in a similar role and will be able to hit the ground running upon starting. Although experience working in a security/custodial environment would be desirable, this is not essential. As you will be assisting in multi-trade support within the team, we would also consider relevant certifications or licences that will allow you to aid in other areas for e.g. Health & Safety knowledge, Electrical, Plumbing etc. Good I.T, Numeracy and Literacy skills will also be an essential part of the role on a day to day basis.

A key part of this role is to be pro-active and this will be achieved by commitment to customer satisfaction and striving for continuous improvement in your working approach, including the ability to prioritise workload, using your own initiative and working in a logical and methodical manner to tight timescales. You will be confident in your ability to communicate effectively at all levels, both in writing and orally. It is important that you have a flexible and a common-sense approach to work due to this role involving nightshifts and weekend work. Please note that you will also be expected to pass a full security check.

Why Serco

Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  

What we offer

• Blue light discounts
• Opportunities to gain additional qualifications
• Continuous professional development opportunities
• Opportunities to participate in an overtime scheme
• A company passionate about diversity and inclusion
• Free on site parking
• Use of on site gym
• Subsidised meals
• Up to 6% contributory pension scheme
• Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
• Employee Assistance Programme
• A safe and supportive culture
• The chance to make a positive difference