Graduate Intern - Customer Services

The Role Purpose and Activities

The intern will undertake a range of activities, delivering services to customers and gaining experience including some of the following:

• Providing direct user engagement with a range of visitors with differing needs and access requirements.
• Providing support where necessary to the development and planning of engagement programmes.
• Providing advice and responding to enquiries from users, including students, academics and wider public research communities, on the services and collections available, in cooperation with senior colleagues.
• Participating in short-term working groups and project work.
• Contributing to communications, social media activity, user-experience-related work, and user engagement.
• Administrative activities in support of work areas described above.

They will also actively engage in staff development activities, including formal training sessions, reflection, and self-directed learning, to develop skills and knowledge appropriate to the role and context of the internship.

Specific role requirements

This intern role is fixed term to 31 August 2025 attracting a salary of £22,113 per annum pro rata (+ cost of living increase), plus 27 days holiday pro rata and excellent benefits.

This is a full-time post, working 35 hours per week.

The work pattern of the role may include weekend, evening, and bank holiday work as business demands.

• Customer Services Team - provide all front-line customer, visitor and enquiry services at our libraries and museums. As the Customer Services intern, you will be involved in a wide range of activities to support customer services to our users and should be interested in user experience. You will have regular shifts on our main library Help and Information desk, answering enquiries through the virtual enquiry desk and responding to live chats. You will work closely with our User Experience Officer, and have a particular focus on producing promotional materials, communications and supporting our social media activity, including creating and posting content. Therefore, experience and interest in using social media is important. You will support engagement activities such as induction, open days, displays, and student focussed campaigns, including World Book Day, wellbeing related activities and different national awareness weeks on various.