Home Ownership Officer

Are you passionate about property and looking for a new opportunity?  Do you thrive working collaboratively with a wide range of departments and colleagues?  
If so, then our Home Ownership Officer post is for you! 

About the role:

This is a fantastic opportunity for an experienced property or housing professional to join our busy Home Ownership team.  The team deals with all aspects of Bernicia’s property sales and also the on-going management of leasehold properties.

Bernicia has approximately 1,400 home ownership properties located throughout the North East of England.  The properties are predominantly within Bernicia mixed tenure blocks and estates, along with a small number of fully leasehold apartment blocks.

The role of Home Ownership Officer is post-sale related and involves:-

• Delivering an outstanding front-line service to all of Bernicia’s home ownership customers including leaseholders, shared owners and freeholders receiving estate services;
• Dealing with a wide range of day-to-day enquiries and requests from home owners, solicitors and other property professionals;
• Setting service charge budgets and maximising collection of income;
• Working effectively with various departments such as Housing Management,  Assets, Repairs & Maintenance and Finance to ensure that Bernicia complies with all of our legal and contractual requirements.

About you:

You’ll need:

• Experience of working in a property or housing related role;
• Experience of managing and interpreting contracts and agreements such as leases and property transfers with keen attention to detail;
• The ability to build and sustain effective working relationships with a wide range of colleagues, stakeholders and property professionals;
• Exceptional communication and interpersonal skills, both written and verbal;
• Skilled at managing a busy and varied workload with changing priorities;
• A full clean driving licence with use of a vehicle for work purposes.

The Benefits: 

• 28 days annual leave (plus bank holidays);
• Working from home up to 2 days a week (following  a successful probation period);
• Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform;
• Generous pension scheme 

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. 
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. 
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

 For more information regarding this role, please contact:

Lois Tams on 0191 238 3832

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.