Are you passionate about working with people and looking for a new challenge?
Do you thrive when working collaboratively with people to achieve positive experiences and outcomes?
Are you looking for an opportunity to use your experience and gain new skills in an interesting and fast-moving environment?
Do you have an inquisitive and innovative mind- can you get to the bottom of issues and find the real cause of a problem?
Can you see things from different perspectives and consider how changes might impact people? Can you help people to adjust to change?
Based in our modern Plaza building in Havant, with easy access to transport links and local shops, we offer a flexible working environment with attendance in the office combined with some remote working dependent on the requirements of the service.
We are currently recruiting for a Housing Advice & Prevention Officer to join the Housing Team at Havant Borough Council, helping residents to remain in their homes and assisting with finding alternative accommodation solutions where needed.
This exciting role will suit an empathetic and forward-thinking person with excellent customer service skills, who is able to support people through difficult periods.
We are a busy front-line service dealing with customers who may be vulnerable and facing homelessness. We give advice, work to prevent homelessness, assist people to resolve their housing need and make assessments of housing and support needs in accordance with the Homelessness Reduction Act 2017, and the Housing Act 1996. We are committed to excellent customer service, and to listen to and understand our customers' circumstances, and working collaboratively with them to identify housing solutions.
Every day is different, which means you need to be an expert multi-tasker, proactive and have an adaptable approach in the way you work. You will be interviewing customers over the telephone and face to face about their housing situation and working with them to find a solution to their housing issues. This may involve negotiation with landlords, other housing providers, family members and internal and external agencies.
What we can offer you
A competitive salary/benefits and support for your continuous professional development.
• £30,825 to £34,834 per annum
• Generous Leave Allowance
• Free Parking
• Local Government Pension Scheme
• Flexible Working/Hybrid Working
• Family Friendly Packages
Visit our website for the full range of benefits and support we offer our staff.
If you would like to discuss the role, please contact Sharon George, Senior Housing Manager via email sharon.george@havant.gov.uk
To Apply
If you can manage a large case load, prioritise your work and have excellent organisational skills, then you are the kind of person we want to hear from.
Please click apply and complete the short application process (3-4) minutes. Please ensure you attach your CV and a supporting statement, when completing your application on our recruitment platform Hireful – www.havant.gov.uk/jobs-us-apply-now. We will not be able to progress your application further unless you provide a supporting statement detailing how you meet the essential and desirable criteria in the role profile.
Closing date for receipt of applications is midnight on 19 May 2024 and interviews will be held on 28 & 29 May 2024.
Due to the current employment climate, we are receiving a high number of applicants for each post and as such may not be able to acknowledge receipt of your application. You will however be notified as to whether you made the shortlist soon after the closing date.
We want our workforce to reflect our diverse local communities, therefore, we encourage and welcome applications from people of all backgrounds and experiences. www.havant.gov.uk/our-organisation/equality-and-diversity
The council is an inclusive employer and appoints on merit. We are a Disability Confident Employer and have a Guaranteed Interview Scheme for Veterans.
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.
Havant Borough Council is a Category 1 Responder under the Civil Contingencies Act 2004. All employees of the Authority will be expected to support any necessary actions required during an emergency response.