We are seeking a highly motivated and experienced Membership Manager to join our team. As the Membership Manager, you will be responsible for overseeing all aspects of membership acquisition, retention, and engagement. You will play a key role in developing and implementing strategies to drive membership growth and enhance the overall member experience.
Responsibilities:
- Develop and execute membership acquisition and retention strategies
- Collaborate with marketing team to create effective membership campaigns
- Analyse membership data to identify trends and opportunities for improvement
- Lead the operational team in achieving membership targets
- Provide exceptional customer service to members, addressing enquiries and resolving issues
- Develop and maintain strong relationships with current and prospective members
- Support member events, workshops, and networking opportunities
- Utilise CRM system to manage member information and track progress
- Stay updated on industry trends and best practices in membership management
Skills:
- Excellent communication skills, both verbal and written
- Strong leadership abilities with the ability to motivate an operations team
- Analytical mindset with the ability to analyse data and make data-driven decisions
- Proven track record in sales or membership management
Join our dynamic team as a Membership Manager and make a significant impact on our organisation's growth.
Job Types: Full-time, Permanent
Salary: £22,394.52-£29,953.12 per year
About us
The British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI) is the UK's first and only organisation dedicated to the sector.
A small team based in East Tilbury, BiKBBI has a big voice and huge ambitions as we traverse from a small organisation. We're looking for ambitious individuals to make a difference.
For more information about the organisation, visit our website www.bikbbi.org.uk
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Transport links
Schedule:
- Holidays
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (required)
Experience:
- Operations management: 2 years (preferred)
Work Location: In person