The Role
These are exciting times for Lancaster’s museums, and we are looking for someone with strong attention to detail, a great work ethic and an understanding of retail and catering in a heritage, museum or gallery setting to join our team as Museums Officer (Retail & Catering). You will need to have a strong dedication to delivering exceptional retail and catering services and providing first-class customer care through teamwork, flexibility, and hard work in a friendly environment.
Duties of this position include:
- Assist the Museums Manager in the day-to-day running of the retail and café offers across the sites; monitoring and ordering appropriate stock levels in line with the service’s Retail Strategy. Identifying and building relationships with suppliers.
- Assist in developing attractive and appropriate product ranges, that fit with audience demographics and are merchandised to maximise sales and income generation.
- Oversee administration of products that are with the service on consignment, ensuring timely payment to suppliers for sales.
- Keep accurate records of stock, undertake regular and annual stock monitoring activities and reduce wastage by monitoring dates on perishable items. Ensure all stock is accurately recorded on the EPOS system.
- Act as the Duty Manager by being the primary contact and responsible individual should any problems, hazards or incidents arise during the working day, and undertake any training required to assist in the performance of duties. This includes certification in First Aid and Fire Warden.
- To maintain and ensure the security of the site buildings and contents. To be a key holder, unlocking/locking of buildings and be the responsible person on site.
You will have Experience:
- Working in a public-facing supervisory role.
- Cash handling and supervising card payment protocols.
- Relevant security experience, e.g., opening/closing buildings, key holding.
- Of commercial operations in a museum, gallery, or heritage environment.
- In retail and catering stock management and EPOS systems.
- Excellent working knowledge and experience with Excel spreadsheets.
- In extracting and understanding sales data, trends and spending patterns to influence commercial decisions.
- Maximising profitability in a retail and catering environment.
- Using your great eye for products and flair for developing creative displays.
- Working with customers, contractors and the public, showing excellent customer care
Please see the Job Description for more information on this position and the skills and experience that we are looking for in the ideal candidate.
This role is permanent. This post is based at Lancaster City Museums.
Working hours:
26 hours per week, on a rota basis
7 hours per day x 4 days (9:15am – 4:15pm with 30 minutes for lunch)
Week1: Monday, Friday, Saturday, Sunday
Week 2: Monday, Tuesday, Thursday, Friday
Week 3: Monday, Friday, Saturday, Sunday
Week 4: Monday, Tuesday, Friday, Sunday
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.