VRF 51812
Navigator Manager
Birmingham, B1
£33,485.00 per annum (Pro rata)
37.5 hours per week
Fixed Term until 01/04/2025
About the role
Leading a team of Navigator workers across 3 services (Housing First, RSAP and RSI) coordinating a unique multi agency targeted, Principle lead model to address the issue of rough sleeping including those most marginalised/hard to reach individuals who may be experiencing a complexity of needs such as poor Mental Health, offending, substance misuse.
Manage the referral pathways in and out of service.
Collate and share information daily with partners to provide the best interventions for individuals, which are bespoke and tailored according to individuals’ requirements.
Lead on meetings with external agencies to develop professional relationships and deliver a quality service to customers.
Be responsible for all finance situations including:
- Grant funded posts
- Hour utilisation
Being accountable for all aspects of the service, including the implementation and consistency of approach of policies and procedures
Work collaboratively with the police and enforcement agencies and Outreach services to support clients engaging in street activity/begging and attend the cities fortnightly enforcement meetings.
Provide day to day supervision to Navigators, including carrying out formal 121 sessions monthly and annual appraisals, case and client reviews and managing the HR system for all direct reports
Be responsible for team performance against contract stipulations and other Key Performance Indicators, meeting all regulatory standards.
Lead and carry out the recruitment and selection of staff
To complete quality assurance of all customer paperwork and customer files within service
To complete reports and feedback, as and when required, including the maximisation of income and performance management.
To ensure the health, wellbeing and safety of vulnerable adults, young people, and children in line with Safeguarding regulations.
Lead for health and safety within areas of responsibility
Ensure that outreach service is fully compliant with the organisation's policies and procedures
Any other task involvement as required by Service Lead/Head of Service in relation to Reach and Trident Group
Attending all training courses and delivering on the outcomes
The benefits;
- 34 days annual leave, plus the option to purchase up to 5 additional days
- Birthday leave
- New Home leave
- Life assurance (3 x salary)
- Employee Assistance programme
- Employee Wellbeing programme
- Flexible Working options
About You
- Experience of leading or managing a team and developing the team with proven results
- Experience of working collaboratively and effectively with partner organisations, with demonstrable success
- An understanding of/and commitment to Equal Opportunities
- Experience of working with Microsoft applications and reporting
- Attention to detail including experience of keeping accurate and compliant records
- Excellent communication and interpersonal skills
- High level of professional integrity
About Us
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).