Negotiator (Dilapidations/Renewals)

Job Description

Annual salary: up to £25,000.00



Full-Time, Permanent Position

Salary up to £25,000pa

Have you got experience in sales or negotiations and want a new challenge? Do you have experience within the Property sector, negotiating rent reviews, renewals, and dilapidations?

If you have a passion for providing excellent levels of client and customer service, established high levels of Administration and the ability to multitask, in a rapidly changing environment you will excel in this role.

Mears Housing Management is going through an exciting period of growth, and we are seeking to appoint an additional Negotiator to join our Team in Basingstoke. We are looking for a candidate that has a passion to deliver excellent customer service, through being the first point of contact for our Letting Agents & Landlords.

About the Role:

This role is responsible for negotiating commercially advantageous terms with Landlords and Lettings Agents at the point of renewing tenancies or agreeing dilapidation costs, reducing the company's costs and managing disputes effectively and in line with industry standards.

  • Reporting directly to the Team Leader, and will be first point of contact for Landlords and Agents
  • You will be a natural networker with excellent communication and interpersonal skills to build rapport with landlords, letting agents and colleagues.  
  • Managing the end-to-end renewal process, proactively negotiating to achieve commercially advantageous terms. Conducting market research and analysis to make informed decisions.
  • Following Dilapidation claims, you will be conducting investigations using your analytical skills, whilst collaborating with internal teams to gather necessary information. Reducing the company's costs and managing disputes effectively and in line with industry standards (eg. ARLA, IRC, IPRHP)
  • Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management 

Role Criteria:

  • Confident communicator, with strong written and verbal skills. Always delivering excellent customer service.
  • Previous experience within customer service on the phones, building working relationships with people
  • Negotiation skills
  • High level of accuracy, data entry and record keeping.
  • Great Investigational skills
  • Organised
  • IT Literate; utilising a variety of software packages including Microsoft Office
  • Educated to GCSE standard preferable a pass grade in Math s

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies

To apply, follow the link below or to discuss your application further; contact Lauren lauren.bellini

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract you need to have lived and worked in the UK for the last 5 years to pass all our security checks.