Join Our Team: Operational Excellence Senior Manager (6-Month Fixed Term)
Start date - Mid May for 6 months
Location - hybrid/ London Gresham Street
Capita is seeking a dedicated professional to join our team as an Operational Excellence Senior Manager for a six-month fixed term, covering maternity leave.
This hybrid role offers a unique opportunity to lead and drive key initiatives that enhance Capita's value to our clients and suppliers.
Our Vision: To embed the tools and behaviour that empower Capita to maximize value-add activity for all stakeholders. Your Role: As the Operational Excellence Senior Manager, you will:
- Collaborate with senior management to provide strategic direction for lean interventions.
- Develop and implement Operational Excellence deployment roadmaps to foster improvements and maturity.
- Ensure balanced outcomes across People, Customer, and Cost through the deployment of Operational Excellence methods.
- Manage baselining, mobilization activities, and analysis within your project scope.
- Track and report on the benefits of Operational Excellence interventions, influencing Customer, People, Financial, and Maturity outcomes.
- Provide day-to-day leadership and coaching to operational managers and teams.
- Serve as a technical expert in Lean, SixSigma, and Change Management techniques, ensuring compliance with regulatory and fair trading rules.
Desirable Experience/Skills:
- Proven expertise in Operational Excellence/Continuous Improvement.
- Practical experience with Lean/Six-Sigma programs, deployments, and coaching.
- Exceptional communication, interpersonal, negotiation, and conflict resolution skills.
- A strong change orientation with the ability to challenge and innovate.
- Senior-level stakeholder management experience.
- Robust commercial, financial, and analytical acumen.
- A track record of delivering complex improvement projects.
What's in it for you?
- Competitive salary
- 23 days' holiday pa
- company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- #LI-Remote
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.