Peripatetic Receptionist

Role Summary

An exciting opportunity has arisen for a full-time Receptionist to work as part of an established Administration Team in the Surgical Division

The key aspects of the role to include:

• Providing excellent patient care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy
• Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are:
• Greeting patients, ensuring you collect all relevant personal data for the patient record upon booking in a patient to clinic, in line with the access policy.
• Booking appointments when asked to do so 
• Liaising with other Health staff
• Assisting and supporting other members of the Administrative Team across the Department or Division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

About the Role

We have an exciting opportunity for someone looking to work within the Surgical Division as a Peripatetic Receptionist post arising in our Surgical Receptionist team. The post-holder will work alongside other Peripatetic Receptionists on our various Surgical Reception areas including Heavitree site on occasion and they would be expected to provide cross-cover between the team and to provide cover absence. This is a fun dynamic team to work in.

Your role is to ensure all patients and visitors are provided with above-and-beyond service. The post holder's approach to patients will always be with care and compassion, ensuring courtesy and respect at all times. An outgoing personality, approachability and a professional demeanour is essential as you will be the initial point of contact for our patients and visitors as well as assisting consultants and other hospital staff.

You will assist in providing a reception service, including responding to telephone enquiries, greeting and directing patients and visitors around the department.

You must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure. You will be adaptable, proactive, reliable and an excellent team member with good customer service skills and/or experience. Knowledge of working in a Hospital environment and being proactive and organised is desirable. You will be working with a wide range of people and communicating with people across the Trust.

Applicants will be encouraged to undergo any courses relating to the role to advance them.

Here at the Royal Devon, our aim is to enrich patient care by promoting clinically excellent outcomes.

Our vision is to provide safe, high quality seamless services delivered with courtesy and respect. To achieve our vision we expect all our staff to uphold our Trust values. Our Trust values are: Compassion, Inclusion, Integrity and Empowerment.

Working Pattern: 37.5 hours per week, Monday to Friday, 08.30 - 17.00.

Interview Date: Friday 10th May 2024.

For further information please contact Sally-Anne Long; Admin Line Manager on 07464 521541 or sallylong1@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.