Role: Platform Team Manager
Location: Liverpool, Merseyside - hybrid working model
Job Type: Full-time, Permanent
Overview: We are seeking an experienced and proactive Platform Team Manager to join our Liverpool-based team in a hybrid role. The successful applicant will lead our Platform team from a People perspective, helping us manage and enhance our core infrastructure to deliver high-quality services to customers worldwide. Key responsibilities include overseeing daily operations, team management, enhancing system security and scalability, and driving team development. This role is ideal for a leader with a strong background in technical infrastructure and a commitment to excellence in team management and service delivery. If you are looking to make a significant impact in a dynamic environment, we encourage you to apply.
Apply today to become a key part of our future!
About Us
Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.
The group is multi-functional with a large portfolio of B2B products and services.
Our ecosystem is made up of: IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. CollaborAIte is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.
Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.
The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.
We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.
Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.
About You
As a prospective Platform Team Manager, you are a seasoned professional with a rich background in infrastructure management and technical leadership. Your experience spans complex technology environments where you have demonstrated your capability to lead with confidence and strategic foresight. You are adept at driving team performance, nurturing talent, and fostering a collaborative and innovative work culture.
Your technical acumen includes deep knowledge of Windows, Active Directory, Virtualisation, Storage, and Security systems, coupled with a solid understanding of DevOps and Infrastructure as Code (IAC). You are also familiar with working under tight deadlines and managing high-security environments, making you adept at handling pressure with ease and professionalism.
You are a strong communicator and an effective leader who values teamwork, is attentive to details, and possesses excellent problem-solving skills. Your approach is proactive, and you are always looking for ways to improve processes and service delivery. You take pride in your work and strive to be an inspiring role model for your team.
We are looking for someone who is not just looking for a job, but is passionate about making a meaningful impact within the organisation, willing to take on challenges and lead by example. If you are motivated to join a dynamic team and contribute to our mission of delivering top-tier platform solutions, we would be excited to welcome you aboard.
About the Team
The Platform team manage the company’s entire core platform delivering products worldwide to tens of thousands of customers. The team span 1st to 4th line and engineers possess broad experience of different technologies with some generalists and some specialists. Together they are a strong and growing team always striving to innovate and improve the platform at all levels.
The team are welcoming, hard-working and down to earth, always happy to help one another and learn from each other sharing their experience and skills.
About the Role
We are on the hunt for a dynamic and experienced Platform Team Manager to lead our dedicated Platform team. In this pivotal role, you'll be responsible for overseeing the continuous development, management, and maintenance of our core platform, which delivers innovative products worldwide. Your main goal will be to ensure flawless implementation of new systems, platforms, and upgrades. Daily tasks will include managing workloads, resources, performance, and providing coaching and mentoring to your team. You will play a crucial role in maintaining high standards for our IT systems and pushing beyond to exceed our service level agreements.
- To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers.
- Manage 3rd line issues, ensuring BAU, project work and tickets are delivered in a timely way.
- To develop and share best practices with the team, staff 121’s and manage staff resources.
- Recruit and develop staff, nurturing their talent and developing their careers.
- Understand the lifecycle of the estate, hardware and software.
- Be a point of contact for major incidents, problems and issues.
- Identify opportunities for improvement, contributing to the overall design of the estate.
- Promote standardisation and innovation and be proactive in looking for opportunities to improve service delivery.
- Responsible for ensuring KPIs around availability and security are met
- To ensure all changes to the environment are managed and communicated effectively.
- Perform prescribed daily, weekly, monthly and annual technical & security tasks.
- Demonstrate commitment to equality and diversity and promote non-discriminatory practices in all aspects of work undertaken.
- Promote good practice in working in various locations, remaining adaptable to suit the business needs.