Job summary
An exciting opportunity has arisen on the Intensive Care Unit at Tunbridge Wells Hospital at Pembury, for a Ward Clerk/Receptionist to join our multidisciplinary team.
The Intensive Care department has a total of 17 modern and spacious single rooms, with 9 Intensive Care beds and 8 High Dependency beds.
You will be responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carer's.
Main duties of the job
You must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data.
You must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: 14th May 2024
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ Level 3 or equivalent experience
Desirable
- GCSE in English
- Recognised IT qualification
Experience
Essential
- Previous administrative experience
- IT literate with excellent keyboard skills
- Able to describe and understand the importance of delivering high quality service to patients.
- Able to manage and prioritise own workload
- Previous telephone service experience
Desirable
- Possess experience in dealing with public
- Possess clerical experience
- Previous NHS systems experience
Skills
Essential
- Ability to work independently and problem solve, as well as work as part of a team.
- Possess excellent inter-personal skills.
- Ability to be self-motivated and proactive.
- Ability to enter data precisely.
- Attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Tunbridge Wells Hospital
Tonbridge Road
Tunbridge Wells
ME16 9QQ