Role: Recycler Technician (Requires HGV licence).
Salary and Benefits: Salary starting from £30,552 to £38,190 per annum (based on a 40-hour contract) dependant on experience plus attractive pension scheme (Up to 10% company contribution), annual bonus, emergency call out payment, life assurance cover of 4 times pensionable salary and 25 days annual leave plus additional days in lieu of working bank holidays, plus a wellness day and development opportunities in line with the Recycler Technician progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: We currently have a vacancy for a Recycler Technician to join our Customer Field Services department with our Waste Service Delivery Business Unit area in the Leeds area. Successful applicants need to be within a 30-minute commute from our Lemonroyd wastewater treatment works.
Work type: These is a permanent opportunity, working 40 hours per week, working rotational work patterns to cover 24/7 working. Once fully trained in the role you will need to take part in an emergency call out rota, typically 1 week in 7, therefore flexibility is an essential requirement of this role. You will be required to travel to different operational sites across the region; therefore, a full valid driving licence (no more than 6 points), a LGV licence Category C and ideally a driver DCPC is required.
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.
Where you fit:
As a Recycler Technician, you will be required to work alongside the Recycler Assistant for support but will also be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.
To operate a Recycler in a safe and optimal way, to respond to reactive blockage reports from the sewer network and provide and deliver a high standard of customer interaction while dealing with all sewer related incidents. Support with blockage response times, in cases of high work volumes and wet weather events.
You will also be required to collate data and information for evidence capturing. This also includes assessing photograph, plans and reporting on any escape/issues from the sewer network. Your role will require you to identify and organise any remedial works and liaise with customers and contracted partners on resolving these issues alongside recommending any third-party rechargeable works.
You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.
You will be working a variety of rotas in the role to cover our 24/7 working window. In addition, once fully trained in the role you will need to take part in an emergency out of hours call out rota, therefore flexibility is an essential requirement of this role.
As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.
What skills, experience and training you will need:
- A full valid EU driving licence (with no more than six points) and a Heavy Goods Vehicle category C licence plus DCPC
- Experience of driving vehicles with a liquid load
- Recycler vehicle operation experience
- A strong Health & Safety background
- Ability to find faults and diagnose the root cause of an issue.
- Competent in the use of IT systems
- Previous experience in a customer service role with face-to-face communication with customers
- The ability to be proactive and take ownership of issues, think through problems and work with others to solve them.
- Good interpersonal skills to liaise with operations, customers, and stakeholders.
- Effective communication skills
- Ability to develop and maintains effective internal and external relationships.
- A basic understanding of the sewer network
- Understanding of sewerage system and network performance issues
- Ideally you will have previous experience gained within the wastewater.
If you're an experienced Field-based professional, who holds an HGV licence and wants to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.
Advert closing date: 9th May 2024
Assessment dates: To be announced shortly.
All our roles are subject to a medical questionnaire, and further medicals when required.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.