Retail and Bars Manager

Sodexo Live! have a fantastic opportunity for a talented hands-on Retail and Bars Manager to join our team based at DW Stadium Wigan. 

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable. 

In this role you will oversee all retail across the venue. You will lead the team by example, driving engagement and delivering results. You will be the most senior point of contact onsite for staff and clients at DW Stadium Retail Operation, with accountability for all contractual requirements; you will ensure all matches are staffed, stocked, and operated effectively and in line with Sodexo and client requirements. 

This is a great opportunity for someone to take ownership and accountability within this popular destination. It would be ideal for someone who has experience of working within a sporting venue together with management experience within a fast-paced environment. You will need to be able to prioritise workloads effectively with good attention to detail and great planning skills.  Excellent communication skills will be key as you lead the team by example and take responsibility when needed, acting with initiative, demonstrating energy and enthusiasm. 

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can't wait for you to join us! 

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. 

Main Responsibilities 

What you'll do: 

• To be accountable for all aspects of the business, both legislative & financial. 

• Delegating and communicating responsibilities effectively to team members. 

• As figurehead of the business, promote the venue to its maximum potential building relationships with clients, customers, and employees alike. 

• Direct & motivate the retail team ensuring effective communication between departments. 

• To deliver a food and drinks service to an exceptionally high standard. 

• Driving revenues and controlling stock to achieve gross profit percentage in line with budget. 

• Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and return of any sub-standard items.  

• Ensure kiosks and bars are clean and operational ready on match/event days.  

• Manage the setup, breakdown, equipment, and general logistics. 

• To manage the execution of operations on all match/event days. 

• To ensure safe working practices are always maintained. 

• Be responsible for the fixed and casual labour spend within their department, working closely with relevant HOD's to manage this. 

• To be responsible for all variable cost lines. 

• Work with the People Ops Manager to recruit, train and motivate a team of casual staff. 

 For a full list of responsibilities please read the attached job description 

The Ideal Candidate 

What you bring: 

Essential  

• Experience in catering in a sporting venue preferred. 

• Proven leadership skills to lead and motivate a team. 

• Communication and delegation skills 

• Decision-making ability 

• Experience of delivering training using company guidelines 

• Client management experience  

• Enthusiasm and positive attitude 

• Teamwork and customer focus 

• Smart appearance 

• Appreciation of quality service and an eye for detail 

Desirable  

• Knowledge of Excel, Word and Microsoft Outlook 

• Service ethic and love of hospitality industry 

• Knowledge of legislation e.g.  Health and Safety, employment. 

• Basic Food Hygiene Certificate 

• IOSH Managing Safely Qualification or Equivalent   

• First Aid Certificate  

• Personal Licence Holder 

What we offer: 

£33,000pa - £35,000pa + excellent benefits package 

Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer: 

• Flexible and dynamic work environment 

• Competitive compensation 

• Access to ongoing training and development programs 

• Countless opportunities to grow within the company