Heritage Portfolio have a fantastic opportunity for a Retail Catering Manager to be based at one of Edinburgh's most prestigious venues.
We would love you to join our awesome team in this exciting role to oversee all retail catering across the venue at the Royal Botanic Gardens.
This is an exciting opportunity to join our exceptional team; we are looking for a highly motivated individual with a passion for customer service and team development to lead our retail catering team.
In this role you will lead the team by example, driving engagement and delivering results. It's an excellent opportunity for a retail caterer to develop their career at an exceptional venue, within a leading organisation.
This is a rare opportunity to work in the exciting setting in the Royal Botanic Garden which participates in projects in more than 35 countries around the world. In 2020 it celebrated its scientific and horticultural achievements of the past 350 years, tracing progress from 17th century physic garden to world-leading botanic gardens.
When you join Heritage Portfolio you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can't wait for you to join us!
What you'll do:
- Manage the day-to-day operation of retail catering.
- Maximise the profitability of the contract!
- Lead, develop, manage, and motivate a high performing team.
- Maximise the profitability of the contract within area of responsibility and deliver the required results.
- Support the Head of Retail in the development of business strategy.
- To proactively seek innovation within the Retail operation and develop the business.
- Lead the team by example and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm.
- Take accountability and responsibility for delivering required results.
- Prioritise workloads effectively, plan activities to meet the needs of others. Show attention to detail proactively.
For a full list of responsibilities please view the attached job description
What you bring:
Essential knowledge and skills
- High standard of literacy and numeracy
- Highly developed verbal and non-verbal communication skills
- Extensive experience in delivering high-quality hospitality operations.
- Proven experience in managing P&L accounts and driving profitability.
- Proven operational knowledge, skills, and experience in managing multi-site/multi service operations.
- Manage multiple workloads and shifting priorities.
- Deliver excellence in operational service standards and customer satisfaction.
- Demonstrate resilience when faced with multiple business challenges.
- Ability to interpret and utilise complex and varied financial and commercial information.
- Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels.
- Achieve set, standards and operate to performance criteria, for example health and safety, hygiene.
- Self-motivated and able to work on own initiative within a team environment.
Desirable
- Personal License Holder
- Intermediate Food Hygiene
- First Aid
If you are customer centric and have the desire to deliver the optimum client service, we want to hear from you! Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive.
Keywords:catering manager, retail catering manager, catering supervisor, catering management