Security Response Officer

  • Job Reference: 435-E094-23-F
  • Date Posted: 12 April 2024
  • Employer: East Lancashire NHS Trust
  • Website: https://elht.nhs.uk/
  • Location: Blackburn
  • Salary: £22,383
  • Sector: Administration, Call Centre / Customer Service, Government & Defence
  • Job Type: Full Time, Part Time, Flexi
  • Duration: Bank, Zero hour contract
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Job Description

  • Job overview

    To provide a comprehensive 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of their employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, staff and visitors on Trust premises, and ensuring the security of Trust property and assets.

    You will be responsible for responding to all Trust security and fire alerts in a timely manner.

  • The postholder will work as part of a cohesive team, providing an effective security service to the Trust.
  • Ability to use tact, diplomacy and persuasive skills when dealing with both internal/external stakeholders.
  • Help and assist staff, patients, and visitors in a manner that reflects positively on the Security Service and the Trust.
  • Will respond quickly and effectively to incidents that may occur suddenly and without warning.
  • The postholder is required to wear protective body equipment such as, stab vest, when on duty, other than on official breaks. Be responsible for safe and appropriate storage of issued PPE, reporting defects to Security Supervisor in timely manner.
  • Conduct internal/external patrols of ELHT hospitals and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance.
  • Ability to stand/walk for extended periods when on patrols or patient monitoring and ability to move quickly should an incident require urgent response.
  • Frequent patient monitoring duties, this may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive
  • An understanding and empathy toward mental health conditions such as Dementia, Alzheimer’s will be required and the ability to interact with such patients in a caring, empathic manner will be necessary for this role.
  • Ability to deal with volatile and unpredictable people.
  • High-profile presence on wards and departments as requested by Supervisor.
  • Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning.
  • Have a basic knowledge of the law and how to apply this in a given situation.
  • Ability to remain calm and reassuring under pressure along with being assertive in a positive manner.
  • Provide protective escort to staff to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings. This may also include escort to staff moving monies within the hospital to General Office.
  • Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.
  • Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously. Ensure emergency calls are dealt with immediately.
  • Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs).
  • To respond to alarms as requested by the Security Supervisor, these may include but are not limited to fire alarms, heli-shouts, major incidents, security breach alarms.
  • To assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures.
  • Locking and unlocking of various areas within the hospital as per planned schedules, or at request of Security Supervisor.
  • There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors.
  • To challenge and establish the identity of a person within restricted areas of the Trust’s premises who are not wearing an ELHT ID badge, or who may be acting suspiciously.
  • Be proactive in ensuring any unsatisfactory conditions in or around the Trust’s premises that have potential to cause damage or injury, are reported in a timely manner to minimise risk of harm.
  • The ability to confidently, professionally and courteously communicate with individuals from different backgrounds, cultures and beliefs is a fundamental part of this role. As is the ability to demonstrate active listening skills whilst using recognised techniques to de-escalate potentially difficult situations from escalating.
  • Ability to complete detailed reports in a timely period following attendance at an incident.
  • Be competent in ability to use systems inside the Security Control Room i.e., Incident reporting (Datix) system, missing patient/person system.
  • Ability to work independently with support available if required.
  • Action the production of door access cards requests
  • Security Officers will be required to Undertake “Bedside Security” duties to support clinical staff as requested.

  • The Trust will welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

    We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible