The ER Hub provides advice and expertise covering all employee relations issues and employment legislation, across Capita, UK and ROI, and you will play a key part in our success.
This Senior ER Advisor role will be specifically be supporting our Fire and Rescue area in Capita. Reporting to the ER Manager you will provide comprehensive HR advice and guidance to managers and colleagues in this area on a wide variety of operational employment related issues, ensuring that the service standards and operational performance targets are met.
You will be part of a small team that will support the cultural change that the Fire Service are looking to make. This is a remote role that will deliver training and coaching to line managers as well as support on absence management.
We work Monday to Friday, 37.5 hours a week, from wherever we live in the UK.
This is a fixed term contract until at least September 2024 but may continue until the end of the year.
Why don't you come and join us?
Please review below and apply What you will be doing:
- Training managers in the team on specific ER processes and ways of working with a focus on Capita's Grievance and Disciplinary Policy
- Support existing SERA with Absence management
- Work with the business to educate leaders on the Fire Service's Retirement & Ill Health policies to drive ownership of the process
- Training & coaching Managers in difficult conversations
- Producing reports and updates on progress on cases
- Supporting and training managers with recording correct information on Workday
- Assisting managers in resolving issues with the ER Hub or Peoplehub
- Ensuring annual leave is accurate and auditing the current allowances.
- Review of all Contracts (Standard and TUPE) ensuring Workday holds the correct information
- On a day to day basis supporting managers and employees on our Fire and Rescue contract with ER issues:-
- Providing consistent specialist HR advice and guidance to managers and employees in line with Capita People Policy and Process across the full breadth of ER including;
- Absence management, welfare and OH referrals
- AWOL, Performance, Disciplinary and Grievance
- Appeal
- Flexible Working
- Early Conciliation and ET
- Managing all occupational health referrals, tracking spend and working with the business on implementing any reasonable workplace adjustments
- Raising awareness of the importance of undertaking maternity, DSE, stress and other risk assessments. Supporting the business in managing mental health issues and creating a healthy work environment
- Ensuring accurate and timely recording and management of ER cases on the case management system
What we're looking for:
- Strong ER Advisory experience, a good working knowledge of theory, legislation, and best practice, with an understanding of HR systems
- CIPD qualified desirable but not essential
- Shared service centre experience preferable
- Experience of working in a unionised environment preferable
- Excellent written and telephone communication skills
- Well organised, with ability to work to tight deadlines and excellent attention to detail
- Union Experience
- Team player
- The ability to influence managers at all levels of the business will be essential as will the need for resilience.
About our People Function
Our People Function is one of Capita's central corporate functions and is maximising our people's potential. We're defining the People strategy to help motivate and engage our workforce throughout the employee lifecycle. We're supporting our Divisions and Functions with everything from resource planning and recruitment to development and reward, engagement and employee relations. Join us and discover better as you strengthen Capita's workforce for the future.
What's in it for you?
- A competitive basic salary
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave. We are even trialling time banking which, if continued, will mean you can have an extra 12 days off per year!
- Remote based
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.