Service Improvement and Governance Support Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all, and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people'.

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Working as part of the Adult Services Business Systems and Improvement team the successful candidate will support the delivery of development and improvement programmes and projects, helping Coventry Adult Social Care services to deliver the best outcomes for people.  You will work flexibly to manage an everchanging and varied workload within a demanding environment. 

To support the service in readiness for the recently implemented Care Quality Commission Assurance Framework for Adult Social Care you will lead on the co-ordination of and compliance with governance and assurance processes.  Contributing to the delivery of high standards with regard to the Framework will be the main focus of the role initially. 

We are looking for candidates who are passionate about delivering the best services for adults living in Coventry, working in partnership with a range of teams and organisations in the spirit our One Coventry Values and Plan.

A confident communicator who has strong leadership skills to deliver results within challenging circumstances whilst maintaining a positive outlook. You should also have demonstrable analytical and IT skills and be able to produce reports, data and information for a variety of purposes and audiences.

The role will offer opportunities to further develop your knowledge and expertise with support for learning, study and undertaking training to enhance this. 

We value and respect the diversity of our team and aim to recruit a workforce which reflects our diverse communities. Within our team people from minority ethnic backgrounds are currently under-represented, as a result we would like to encourage people from minority ethnic backgrounds to apply for this post. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who are neuro diverse. 

If you need help or support to complete your application, please visit our  accessibility page  to see how we can assist you.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): 15th May 2024

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies