Service Support Manager High Needs SEND

Permanent contract | full-time 37 hours per week | £26,421 to £28,770 per annum (Grade F) | Norwich 

At Norfolk County Council, we are committed to making a positive impact on the lives of children and young people. Our SEND & Alternative Provision Sufficiency and Strategy Service plays a pivotal role in ensuring that children with special educational needs and disabilities (SEND) receive the support to enable them to FLOURISH.  

We are seeking a highly skilled and well organised individual to join us as a Service Support Manager, where you will be at the heart of our ambitions to enhance educational opportunities for children across Norfolk.  

This vital role is part of the service’s Senior Leadership Team and provides essential support functions to enable the service to operate effectively. In this post, you will have a key role in linking with other parts of the department and NCC Corporate Services to ensure that the service operates in accordance with relevant policies and procedures. You will also take a lead in core areas of business operations for example, Business Continuity planning.  

We are looking for someone with highly tuned administrative and project support skills, including use of Office software, and who is passionate about working as part of a service to improve the life chances of children and young people.  

This is a unique and exciting opportunity to contribute to the delivery of school place planning and vital provision for children with additional educational needs with substantial new investment into new schools and specialist provision under our Local First Inclusion strategy. You’ll work closely with the Assistant Director and senior leadership team, analysing, planning, and successfully delivering local education provision that will directly impact the lives of our young learners. 

To find out more about our FLOURISH ambition and our Local First Inclusion Strategy, you can visit Norfolk’s Local Offer website.  

For an informal conversation about this vacancy, please contact Nicki Rider, Assistant Director SEND & AP Sufficiency and Strategy at nicki.rider@norfolk.gov.uk 

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.  

These are some benefits you can enjoy by working for Norfolk County Council: 

• Competitive salary 
• Generous holiday entitlement with the ability to buy and sell leave 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service 
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.   
• Financial benefits such as: 

• ‘Norfolk Rewards’ our employee discount programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. 
• A Blue Light card for Fire Service and Social Care Workers 
• Relocation expenses (where applicable) 
• An advance of your expenses if you travel for work 
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions. 
• A payment if you refer someone you know to a hard to fill job.  
• Tax efficient ways of getting extra pension, new bikes and electric cars. 

You can find information on our Terms and Conditions here.