Role Description
LV=GI have a new opportunity for a Strategic Account Manager, reporting to the Head of Intermediary distribution, working in LV Partnerships in the Intermediary Sales & Marketing team, this will be a home working contract with a big presence in the market though active field-based work attending events and leading strategic partner meetings.
Strategic development and overall relationship ownership of key partner accounts within the Intermediary business including P&L ownership of allocated accounts. The role will be operating in a remote & field-based capacity to drive account plans in line with strategic objectives supporting the wider Intermediary strategy and delivering profitability and growth targets in line with budget plans. Your role will be to increase and drive GI penetration rates across allocated partners and support partners with activity in line with driving up Mortgage to GI conversion rates and education on the importance of selling GI under the advised sale process.
Key Accountabilities
- To achieve agreed targets across a range of products and propositions so that the Intermediary Sales Team achieves its objectives.
- Build and maintain relationships with specified accounts to establish LV general Insurance for Intermediaries as the preferred provider for Insurance and seek out and develop new opportunities for acquiring business. Relationships should be developed and maintained from senior executive level, Principal level and Seller level across the entire nominated account portfolio.
- Analyse performance of account portfolio to identify trends, offering solutions and recommendations internally and externally to drive improved business performance.
- Collaborate with pricing and underwriting to ensure profitability targets are achieved looking at key financial metrics and making recommendations to drive improvements. This will include all aspects of partner negotiations on contractual and commercial basis.
- Demonstrate a strong commercial knowledge and own and drive commercial decision making in support of the key financial metrics.
- Demonstrate actions and initiatives align with the Intermediary strategy and purpose of being easy to do business with and understand how this ladders up to the wider AZP purpose of we secure your future.
- Implement and deliver account plans for allocated partners with clear objectives aligned with the wider AZP strategy and values.
- Own and deliver against the set governance framework with records of all meetings and decisions recorded for the purpose of audit activity including annual account reviews.
- To work in an effective partnership with the regional sales team so that your business plan and contact strategy is implemented, mutual support is delivered, and account needs are met.
- Build and maintain effective working relationships with all key stakeholders from the wider LV business.
- Working closely with the Intermediary marketing team to identify sales & marketing ideas and business opportunities by maintaining regular contact with agreed accounts.
- Ownership of agreed channel objectives over and above objectives linked to existing account ownership providing an opportunity to learn and develop whilst contributing to the wider team strategy.
- Maintain a high level of knowledge on all relevant products, understanding current and future legislation that may affect your accounts along with key competitor contracts so you can handle objections.
- Seek to improve sales quality and GI penetration rates within the market so that sales are aligned with LV’s Customer Experience, Treating Customer Fairly Policies, and growth ambitions.
- Demonstrate your commitment to personal development through ensuring you have a PDP plan and the attendance of training/workshop sessions and completion of relevant CBT’s.
- Maintain a high level of presentation skills and, in conjunction with your Director/Head of, develop and deliver one to one, group presentations and training sessions to individuals in your account portfolio.
- Keep up to date with market trends and provide market feedback to wider business in order to assist the development of business opportunities.
About you
- Strategically minded and focused.
- Knowledge of the Intermediary market preferred
- Account Management experienced at a strategic level desirable.
- Commercially strong with a focus on driving results in line with agreed plan
- General knowledge of the Insurance Market place and emerging trends
- Understanding of the value levers that drive the commercial performance of an insurance business.
- Extensive up to date knowledge of all regulatory requirements for General Insurance Sales
- Understands and maintains compliance with regulatory requirements. Undertakes required CBT packages.
- Clearly communicates at all levels and shares knowledge with peer group and the wider AZP business.
- Understands and reacts accordingly to information being given via different styles.
- Presentation skills both producing presentations and presenting.
- Ask open and propping questions to understand all relevant information internally and externally.
- Express views and ideas with confidence within meetings with key stakeholders
- Proactively makes suggestions and share ideas on how to improve processes within Insurance.
- Works with other team members to pursue a common goal of achieving KPI’s and service levels across all of Partnerships.
- Communicates views and ideas in a positive manner.
- Shows flexibility to business requirements – performing duties not linked to primary role.
- Fully embraces team KPI’s and has a positive impact on results.
- Displays a positive attitude towards achieving agreed team and individual KPI’s.
- Demonstrates effective time management.
- Ability to effectively manage remote working and field-based activity in the most efficient way
What we can offer you
This role is a Senior Associate Cluster in the LV= Structure. Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- 30 days' holiday
- A competitive pension for which LV= will pay twice the amount you pay, up to 14%
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- ElectriX EV salary sacrifice scheme
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
Diversity & Inclusion
At LV= GI, we value diversity and inclusion and back this up with our accreditations. LV=GI is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Our Purpose and Values
We secure your future
Be Brave | With Heart | Everyone Counts | Inspiring Trust
Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.