Role: Tech Lead - Platform
Location: Liverpool, Merseyside - hybrid working model
Job Type: Full-time, Permanent
Overview: We are excited to invite applications for the role of Platform Tech Leader within our Platform Department. This vital position is based in Liverpool and offers a hybrid working model. The chosen candidate will play a crucial role in both maintaining and enhancing our company's core platform, which serves a global customer base.
If you are looking to make a significant impact and thrive in a dynamic, supportive environment, we would love to hear from you.
Apply today to become a key part of our future!
About Us
Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.
The group is multi-functional with a large portfolio of B2B products and services.
Our ecosystem is made up of: IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. CollaborAIte is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.
Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.
The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.
We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.
Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.
About You
As a Platform Tech Leader, you will lead critical incident and technical problem management efforts, providing expert leadership in resolving complex technical issues. Your primary responsibilities will include ensuring optimal operation and security of all IT systems and infrastructure and bridging the gap between Platform and Product teams. You will develop and enforce best practices, conduct regular reviews and audits, and ensure high availability, resilience, integrity, and security of the systems.
About the Team
Our Platform team manages the core platform, delivering products worldwide and comprising individuals with a broad range of technological expertise. The team is known for its strong, collaborative spirit, always eager to innovate and elevate our platform to new heights.
About the Role
We are seeking a qualified and motivated individual to fill the role of Platform Tech Leader within our organisation. The successful candidate will be pivotal in maintaining and advancing the company’s core platform, delivering products worldwide. The focus of the role is broad, ensuring that the Platform and systems operate at optimal levels, owning technical problems and coordinating the resolution of complex technical issues. You’ll be committed to ensuring that documentation and diagrams provide reliable references for system architecture, and gaps are addressed by anticipating future needs. Daily responsibilities and objectives are to lead critical incident and technical problem management. You’ll provide technical leadership ensuring the resolution of complex technical issues. As a senior member of the team, working with the Platform Team Manager and Head of Platform you will foster a culture of continuous improvement and accountability. You’ll be well organised and experienced with coordinating people to ensure swift resolutions. You’ll be able to see the bigger picture to prioritise across multiple streams of work. You’ll manage relationships with internal stakeholders, conduct regular reviews and audits and, identify areas for improvement. You’ll ensure the team maintain high availability, resilience, integrity and security.
The successful candidate will have a wealth of experience in infrastructure management and technical leadership.
- To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers.
- Ensure continuous operation and security of all IT systems and infrastructure, bridging the gap between Platform and Product teams.
- To develop and share best practices with the team providing training and guidance when needed.
- Understand the lifecycle of the estate, hardware and software.
- Be a key point of contact for major incidents, problems and issues.
- Review existing systems and platforms and recommend and lead improvement initiatives.
- Identify opportunities for improvement, contributing to the overall design of the estate.
- Promote standardisation and innovation and be proactive in looking for opportunities to improve service delivery.
- Ensure that Disaster Recovery is regularly reviewed and tested.
- Responsible for ensuring KPIs around availability and security are met
- To ensure all changes to the environment are managed and communicated effectively.
- Perform prescribed daily, weekly, monthly and annual technical & security tasks.
- Demonstrate commitment to equality and diversity and promote non-discriminatory practices in all aspects of work undertaken.
- Promote good practice in working in various locations, remaining adaptable to suit the business needs.