Events and Training Assistant

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Job Description

About us:

Employing Organisation

The employing organisation for this role is the Herefordshire & Worcestershire Chamber of Commerce (HWCC). HWCC is a member-led, not for profit organisation working to support local business communities and our large network of Members. Finalists in the World Chambers Competition awarded one of the Sunday Times Best Not-for-Profit Organisations to Work for 2018 – 2021, and accredited at Investors in People Platinum level, these are exciting times to join us.

We are proud to look after our employees, as a Working for Carers member we understand the challenges faced by working carers. We also actively support our cadets, reservists and veterans through our HR policies, and we are committed to the Armed Forces Employers Recognition Scheme with a gold accreditation. We also have a team of Wellbeing Champions who dedicate their spare time to raise awareness and to support the workforce’s wellbeing.

Job introduction:

We now have an exciting opportunity for someone to join our Events and Training team as a Events and Training Assistant, where you would support the Events and Training Department by proactively engaging with customers and supporting the administration and delivery of a range of Chamber of Commerce events and training courses.

JOB DESCRIPTION

POST:                                      Events and Training Assistant             

REPORTING TO:                      Head of Events and Training

GRADE:                                    £22,011 – £23,394

LOCATION:                              Worcester

WORKING HOURS:                  37 hours per week

Main responsibilities:

  1. To assist with the day to day running of the commercial training department and room hire facilities including, arranging refreshments, greeting delegates and trainers, producing certificates, answering incoming enquiries, and arranging course materials.
  2. To prepare all events prep materials including badges, delegates lists, attendee lists, IT equipment and event literature.
  3. To proactively identify and make targeted contact to businesses to sell attendance at Chamber events and training courses (circa 2 hours per week) using marketing lists/attendance lists based on other events/courses.
  4. To send links and passwords, presentations/materials and certificates/feedback forms and follow up emails for virtual events and training courses.
  5. For the Business Expo October, to process all booking forms and collect all public liability insurance, health and safety documents and risk assessments.
  6. To provide assistance onsite at certain events, in particular larger events including Business Exhibition and Awards ceremonies and conferences.
  7. To complete generic administrative tasks within the events and training department including adding registered products on Dynamics, data cleansing and receiving speaker application forms.
  8. To monitor the events and training inboxes and process event and training bookings and cancellations using the companies Dynamics system.
  9. To process training feedback forms by scanning them into the system, and adding any information to Dynamics.
  10. To assist in the research and preparation of reports.

Ideal Candidate:

  1. Educated to NVQ Level 3 (or equivalent) in Business Administration/Customer Service/Events Management.
  2. Proficient in the use of Microsoft Office.
  3. Should have proven sales experience and the ability to generate revenue.
  4. Organised, with the ability to multitask and work effectively on several projects at any one time.
  5. Drive, initiative and enthusiasm.
  6. Must be customer focussed and have experience in a customer facing role.
  7. Effective written and verbal communication skills.
  8. Results driven.
  9. Goal orientated.
  10. Flexibility with regards to working hours.

Benefits:

We offer an excellent benefits package which includes: 29 days annual leave (increases with service) plus Bank Holidays, Birthday Leave and access to Westfield Health. We also provide a range of work-life balance policies, pension scheme and are an equal opportunities employer. Our employees also have access to extensive training opportunities, onsite parking and annual team building events.

Herefordshire & Worcestershire Chamber of Commerce is an equal opportunities employer.

A full job description for this position is available on our website:

Application deadline: Wednesday 8th May 2024

Interviews are expected to take place on: Friday 17th May 2024