We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose o this role is to provide an efficient administrative service to the Heating Team, working with internal and external partners to ensure that regulatory processes are followed through to completion within timescale .
Working alongside our contractors and customers to overcome difficulties and improve the customer journey whilst ensuring overall compliancy is maintained.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
- To create works orders for both service and repair works including adding costs and variations where applicable
- To assist with the cleansing of work in progress reports, identifying and rectifying overdue works orders
- Facilitating and communicating urgent referrals in relation to Gas Delivery works
- Logging and allocating Gas Safety issues to Health and Safety by logging on SHE portal
- Investigating first stage or informal repair and service related complaints and provide audit trail of timelines to senior colleagues and complaint team
- Ensure that contract additions and deletions are input correctly into Active H and correct information given to contractors to ensure legal obligations are met for all properties
- To ensure that attributes are updated correctly after installation to ensure that the next legal service date moves and that planned programs through Strategic Asset Management and delivery through Property Improvement are accurate
What you'll bring
Essential skills
- Educated to GCSE level or equivalent including English and Maths
- Any relevant NVQ or other similar qualification desirable - e.g. in Customer Service, word processing, RSA II or equivalent Business Administration
- Experience of carrying out administrative functions in a compliance setting
- PC skills and knowledge, conversant with all Microsoft packages and experience of working with databases.
- Gas Awareness Level 2 (will be given)
Why Orbit?
Choosing us means being rewarded in every sense.
Here's what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.