Income Coordinator

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Housing Managed Contract, you’ll deliver a high-quality income management service to tenants, taking recovery action, negotiating repayments, and offering advice and assistance.

Why ForHousing?

• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
• Smartech – purchase technology or white goods and spread the cost
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
• Cycle to work scheme – save up to 40% on bikes and equipment
• Employee Assistance Programme – access to a 24/7 counselling and support helpline

What you’ll be doing:

• Ensuring the income is maximised from rents, service charges, rechargeable repairs, sundry debts, and former tenant debts.
• Providing a tenant focussed rent and debt collection service, using a wide range of methods to make contact.
• Collaborating with external partners such as the Housing Benefit Department and the Department of Work and Pensions.
• Assisting Income Officers to ensure tenants are supported to repay debt in an affordable, sustainable, and reasonable manner.
• Seeking immediate resolutions to issues presented by tenants.

What we’re looking for:

• Good communications skills.
• Experience dealing with external stakeholders.
• Experience of working in rent, debt, or income collection would be ideal.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk

Please note we reserve the right to close this vacancy early, depending on application numbers. If selected, interviews will be held in person at a venue in Ellesmere Port.