As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
Exciting opportunity to join the People Operations team in the role of Colleague Experience Coordinator on a permanent basis.
You'll work flexibly as part of a team to administer HR processes across the end to end colleague lifecycle and provide advice and HR support to colleagues.
What you'll do:
You'll work flexibly as part of a team of c20 to administer HR processes across the end to end colleague lifecycle and provide advice and HR support to colleagues.
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- Provide customer service excellence and colleague care that exceeds customer expectations to agreed SLAs with a focus on first contact resolution
- Deliver a Tier 1 advice and query resolution service for HR process, policy and systems queries via a variety of different integrated channels
- Administer the HR lifecycle from starters to leavers ensuring accurate and compliant changes and deliver specialist HR administration processes including redundancy, settlement agreements, service agreements and death in service.
- Carry out key compliance controls for HR processes in accordance with internal and external regulations including GDPR
- Build effective working relationships with external customers of People Operations, BA Subsidiaries & IAG Operating Companies
About you:
- Background in HR
- Experienced in delivery of excellent customer service in a busy operational environment (essential)
- Background in People processes or policies (essential)
- Understanding of BA people & pay processes and policies (desirable)
- CIPD (desirable)
- Knowledge of data protection and Information Security (desirable)
This role is a mix of office and home based with a rostered working pattern.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.
At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don't expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.