About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity:
In this role you will be working on a major business transformation programme which includes the development and implementation of a new operating model.
As the Project Coordinator, you will work with the programme manager to ensure that the programme is delivered on time and budget as well as suggesting effective solutions.
Key areas of focus:
Joining our Programmes & Installations team, you will be responsible for supporting the overall programme that Wifinity are currently transitioning to, planning and documenting on the multiple projects involved and ensuring governance throughout.
You will work with the wider Programme & Installations team as well as the wider business to ensure that the programme and projects involved are completed and delivered on time.
Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion.
Planning & Documentation
- Creation of structured documents and project plans in conjunction with Project Managers and workstream leaders, in line with project objectives & timelines
- Working with colleagues in different departments to organise and collate project documentation in line with company standards
- Operational & Project RAID Log management, including identifying risks and issues and working with colleagues to manage mitigating actions to completion
- Management of high-quality project document sets to ensure they are completed and kept up to date in line with company standards
Governance
- Work with project managers and colleagues across the business to track progress against key deliverables
- Creation of internal and external reports, and attending governance meetings when required to report on progress
- Highlight RAID items to company and project management as needed to ensure risk is mitigated and issues are resolved
- Management of project dashboards across the company-wide project portfolio
Programme Support
- Work with project managers to complete cost tracking against project budgets, including weekly reporting on project spend
- Work with various project stakeholders (internal & external) to support in scheduling of project meetings
- Support project managers in the completion of lessons learned reviews post implementation and manage actions through to completion
- You will lead or partner with the department, executing against the operational plan to ensure outcomes are delivered efficiently and effectively.
Customer Driven:
- Identify and assess customers’ needs to achieving and exceeding customer satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution
About you:
You will be a dynamic, self-motivated professional with the ability to engage internal and external stakeholders confidently to get the job done. You value details and can organise and execute detailed plans effectively. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone who is a good communicator with ability to provide detailed and concise progress reporting. Someone who has the ability to work under pressure, to tight deadlines and is proactive and driven.
Your experience:
- Proven experience in a project co-ordinator or PMO role
- Thorough understanding of the principles of project deliveryand very familiar with all MS Office suite
- Ability to engage and learn the use of new software tools to manage the delivery
- Experience in customer facing environment
It would be nice to also have but not essential:
- Experience of working with an established management consultancy
- Experience of working on business integration and business transformation programmes
- Certifications in programme and project management (e.g. MSP, Prince2) are desirable
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we pride ourselves on being an equal opportunities employer, with an inclusive culture who do not discriminate and whose hiring outcomes and commitments are based upon your talent and experience. This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.