Contract Type: Permanent
Working Hours: 37 hours per week
An enhanced Disclosure and Barring Service (DBS) with a Children’s Barred List check is required for this post.
We're seeking a dynamic Sales and Service Manager to drive membership sales and customer service standards within our Front of House department. Your role will focus on achieving financial targets, enhancing customer satisfaction, and managing a team of Customer Service and Sales Advisors.
As a Sales and Service Manager you will:
- Monitor and drive performance to achieve financial targets and KPIs, including membership activity levels and customer satisfaction.
- Lead effective lead generation activities, manage staffing levels, and ensure positive customer service delivery.
- Manage HR aspects, including recruitment and training, and oversee the financial and physical resources of the section.
- Collaborate with other departments to promote and market services effectively.
Our full-time position will work 37 hours per week. Weekend and evening working will be required, as well as Duty Officer shifts and participation in on-call rota for all sites and providing cover for Customer Service and Sales Advisors when necessary.
You will be exposed to multiple sites and operations within the Leisure World portfolio and in this multi-skilled role, there will every opportunity for training, growth, development, and promotion.
If you're passionate about sales, customer service, and leading a dynamic team, we want to hear from you. Join us in promoting health and wellbeing in our community.
Working for Sport & Leisure at Colchester City Council benefits include:
- Target commission (bonus) scheme
- Free Gym membership
- Various Staff discounts at Leisure World
- Pension with immediate life cover
- Generous Annual Leave
- Travel Discounts
- Online Discounts
- Healthcare Discounts
- Learning and development
We reserve the right to close the vacancy early should a preferred candidate be identified; therefore early submission of your application is encouraged. Interviews will be held as and when candidates are successfully shortlisted.
For further information regarding this vacancy, please click here.
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.