Technical Support Officer

Applications are invited for the post of Technical Support Officer with the Bereavement Services Team. This is both an exciting and rewarding role, providing general administrative support for Bereavement Services team.

This support would include providing a reception service for customer enquiries relating to cemeteries managed by the Council and Hereford crematorium. Liaising with both funeral directors and members of the public in the booking of service times for the crematorium and cemeteries.

This role can be demanding and the applicant must have a sympathetic and empathetic demeanour, together with a polite, firm and diplomatic manner and the ability to communicate effectively.

Benefits of working for Herefordshire Council:

• A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Pension Scheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

•Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;

•Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;

•Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.   

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.